Refund Policy

This policy applies to software development, design, AI, consulting, maintenance and related services provided by SSLC Startup. If you have a signed proposal, statement of work or contract with us, its payment and cancellation terms take priority over this policy where they differ.

Projects are normally billed in milestones agreed in writing before work begins — for example, an advance payment to start, followed by payments as each milestone is delivered. Each milestone has a defined scope so you always know what you are paying for.

If you cancel after paying an advance but before any work has started, we will refund the advance in full, less any non-refundable third-party costs already paid on your behalf (see section 5).

• You can cancel a project at any time by notifying us in writing.
• Milestones that have been delivered and approved, or that are fully completed, are non-refundable.
• For a milestone in progress, we charge only for the work completed up to the cancellation date and refund the remaining balance of any amount paid for that milestone.
• We will hand over all completed work and source code you have paid for.

• Approved or completed milestones and delivered work.
• Third-party costs paid on your behalf, such as domain names, hosting, software licences, API usage, paid plugins and app store developer fees.
• Hours already spent on consulting, discovery or support that were delivered as agreed.

Monthly maintenance, support or dedicated-team plans can be cancelled with written notice as set out in your agreement. Cancellation stops future billing; amounts for a billing period that has already started are not refunded.

If a deliverable does not match the agreed scope, tell us and we will fix it at no extra cost. Our goal is to resolve issues through revisions first. If we cannot deliver what was agreed, we will refund the amount paid for the affected milestone.

Email business@sslctstartup.com with your name, project details and the reason for your request. We will acknowledge it within 3 business days. Approved refunds are processed within 7–14 business days to the original payment method.

SSLC Startup
Email: business@sslctstartup.com
WhatsApp: +91 79832 35870